RETURN AND REFUND POLICY
We want you to be satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return in accordance with this policy.
1. RETURN ELIGIBILITY
You may request a return within 14 days after receiving your order.
To qualify, the product must be unused, unworn, unwashed, and returned in its original condition and packaging, including all tags, accessories, manuals, and included components. Proof of purchase or a valid order number is required.
2. HOW TO REQUEST A RETURN
Before returning the item, please contact our customer service team at unionaka@outlook.com. Please provide your order number, product name, and reason for return. We may need you to provide photos or videos.
Return the product to: 18121 E HAMPDEN AVE UNIT C NUM 716 Aurora CO 80013 US
3. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Contact us within 7 days after delivery and provide clear photographs or videos if a product arrives damaged, defective, incomplete, or different from what you ordered. We may offer a replacement, partial refund, full refund, or another appropriate solution. If the issue resulted from our error, we will cover reasonable return shipping costs where a return is required.
4. NON-RETURNABLE PRODUCTS
- Used, worn, washed, altered, assembled, or customer-damaged products;
- Products missing original packaging, tags, accessories, or components;
- Personalized, customized, or made-to-order products;
- Final-sale or non-returnable products;
- Gift cards, downloadable digital products, and perishable products; and
- Opened products that cannot be returned for health or hygiene reasons.
5. RETURN SHIPPING
Customers are responsible for shipping costs for change-of-mind returns. We cover reasonable return shipping for confirmed damaged, defective, or incorrect products where a return is required. Original shipping charges, duties, taxes, and delivery fees are generally non-refundable unless the return resulted from our error or law requires otherwise.
6. REFUNDS
Returned products will be inspected. If approved, the refund will be issued to the original payment method within 1–3 business days. The payment provider may require additional time. Non-compliant returns may be rejected or subject to a lawful deduction.
7. EXCHANGES
We do not normally offer direct exchanges. Return an eligible product for a refund and place a new order for a different product, size, or color.
8. ORDER CANCELLATIONS
Contact customer support as soon as possible to request a cancellation or modification. Changes cannot be guaranteed after processing, packing, or shipment.
9. REFUSED OR UNDELIVERABLE PACKAGES
Where permitted by law, shipping, return, customs, or handling costs caused by an incorrect address, refusal, failure to claim, or failed delivery may be deducted from a refund.
10. CONSUMER RIGHTS
Nothing in this policy limits mandatory consumer rights. If any part conflicts with a mandatory legal requirement in the customer’s location, that requirement will prevail.
POLICY INFORMATION
Operating Entity: UNION INC
Customer Support Email: unionaka@outlook.com